Privacy Policy
Penelli Creative Marketing (“Penelli,” “we,” “us”) respects your privacy. This policy explains what information we collect through penellicreativemarketing.com (the “Site”), how we use it, and the choices you have.
Information we collect
Information you give us
When you fill out our questionnaire or otherwise contact us, we collect your name, phone number, email address, business name, website, your answers about your marketing, and your text-message consent choices.
Information collected automatically
When you visit the Site, the tracking script provided by our customer relationship management (CRM) platform records information such as the pages you view, the page that referred you, campaign (UTM) parameters, your approximate time zone, and your browser and device type. It uses a cookie and your browser’s local storage to connect your visit with any form you submit.
How we use your information
- To respond to your inquiry, and to schedule and prepare for your call
- To provide and improve our marketing services
- To send you the text messages and emails you have agreed to receive
- To understand how visitors find and use the Site
- To comply with legal obligations and protect our rights
Text messaging (SMS)
If you opt in, we may send text messages to the phone number you provided. Depending on what you consent to, these may be marketing messages about special offers, discounts, and service updates, and/or non-marketing messages such as appointment reminders and service notifications. Consent to receive text messages is not a condition of any purchase.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages, and only for that purpose.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our business, such as our CRM and messaging platform (HighLevel / LeadConnector) and our website host (Netlify). They may use your information only to provide services to us.
- When required by law, or when needed to protect our rights, safety, or property
- In connection with a merger, sale, or reorganization of our business
All of the above is subject to our text messaging commitment: your mobile number and SMS opt-in data are never shared for anyone else’s marketing.
Cookies and tracking
The Site uses a small number of cookies and similar technologies, mainly through our CRM’s tracking script, to measure visits and connect form submissions to the visit they came from. We do not currently use third-party advertising cookies on the Site. You can block or delete cookies in your browser settings. Note that blocking our CRM’s script may prevent the questionnaire from being submitted.
How long we keep information
We keep your information for as long as we need it for the purposes described above, including to maintain business records, unless the law requires us to keep it longer.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Text messages: reply STOP to any message to opt out.
- Email: use the unsubscribe link in any marketing email, or contact us.
- Access, correction, or deletion: email us at {{EMAIL}}. We may need to verify your identity before acting on a request. Depending on where you live, you may have additional rights under your state’s privacy laws.
Children’s privacy
The Site is intended for business owners and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date above. Significant changes will be noted on the Site.
Contact us
Questions about this policy or your information? Email us at {{EMAIL}}.